When Tracey arrived at Wirral, my initial reaction was one of scepticism. I thought "Why does Wirral need a Service Desk consultant, we know what we are doing?" and "I'm sure Wirral could have utilised her fee better elsewhere". But after working with Tracey, it didn't take long for my opinion to change. In her time at Wirral, Tracey completely transformed the way the Service Desk was run and viewed by others. After undertaking an initial analysis and structuring of the area, Tracey ensured that processes and procedures were put in place to ensure continual improvement and performance - consequently the Service Desk is in a much better place. In addition, whatever new work was thrown at Tracey she dealt with it in a calm and professional manner, regardless of other operational priorities.

Ian Upton
Project Manager, IT Services, Metropolitan Borough of Wirral Council, 2014.

You were fantastic for Wirral, leadership, expertise and serial achievement! Thanks.

Tony Glew
Interim CIO, Metropolitan Borough of Wirral Council, 2014.

I am particularly impressed with the way you have managed to both move forward our change agenda and keep the team engaged. You have also helped me further develop my thinking about how we can best make use of Service Management disciplines.

Julian Elve
Head of Information Services and Business Systems, Specialist Schools and Academies Trust, 2010.

Thanks again for all the work you have delivered. Puts SSAT in a much stronger position.

David Kelly
Service Manager, Information and Business Systems, Specialist Schools and Academies Trust, 2010.

Thank you for all your hard work. I would definitely recommend you to any other project in this capacity.

Marny Thompson
Project Manager Entre-Coach, Norton Radstock College, 2013.

Tracey has been a pleasure to work with. She is a professional who has been totally reliable and has always given 100% and all deliveries have been of great quality. Always has a can-do attitude which has been much appreciated, given the quick changes in direction our business has demanded.  Her handover has been excellent and well documented beyond expectations.

Andy Morley
Service Management Function Manager, 2012

Primary FITS: I am very satisfied with the deliverables.  They were on time, below budget and of a very high quality.  Tracey has worked on a number of deliverables for me over the last three years and continually provides a professional and high quality service.

Paul Stonier.
FITS Project Manager, 2006