Education not-for-profit - author, training design and training delivery

Becta was the government agency for supporting schools in the effective use of ICT in schools through economies of scale until 31 March 2011. It had initiated a project to provide generic good practice IT service management guidance to UK secondary schools and needed a process author and trainer.

T2CONSULTING joined the initial project in 2003 and authored six of the ten processes forming the Framework for ICT Technical Support in Schools (FITS).

T2CONSULTING was asked to develop two FITS training courses, one for schools leaders and one for school IT technicians, to complement the FITS product and help to promote it. These were successfully piloted and subsequently made available to all UK schools through Becta.

T2CONSULTING was then invited back to help them capitalise on the success of FITS by authoring additional products specifically aimed at the needs of UK primary schools and further education colleges, as well as some additional subject-specific materials about outsourcing and team building. Primary FITS was unique in the sense that it provided a workbook approach to implementing good practice IT service management written in a way that was accessible to IT helpers from a wide variety of backgrounds often without any formal experience in IT. It was piloted successfully in volunteer UK primary schools.


Although Becta was abolished in 2011, FITS remains in use through The FITS Foundation.

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